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Demanding customers in hotels for fear of COVID-19


Even on vacation, some guests remain fearful of COVID-19 and have special requests, especially regarding the disinfection of their room. Several hoteliers in our regions have noticed this.

The sometimes very specific requests of customers are not always easy to manage, indicates the manager of the hotel Château Arnaud in Sept-Îles, Charles Dionne.

The customers are more and more picky.

Charles Dionne, director Château Arnaud

There are even some who will go so far as to ask us for cleaning products to do their own cleaning because they do not want us to enter their room during their stay. Often, this is something that disappoints me a little, I find that the customers do not always understand that we are short of staff and that the employees are also tired., says Dionne.

The same phenomenon is observed on the other side of the river, in Rimouski.

h of vacancy in the room before the new guest can enter the room so it is certain that during a great period such as August when the traffic is extremely high, it is more difficult to respect this rule ” , “text”: “Sometimes people ask that, after a guest’s stay, there will be 24 hours of vacancy in the room before the new guest can enter the room, so that’s for sure. during a long period such as August when the traffic is extremely high, it is more difficult to respect this rule “}}” lang = “fr”>Sometimes people ask that after a guest’s stay there be 24 hours of vacancy in the room before the new guest can enter the room. Of course, during a great period like August when the traffic is extremely high, it is more difficult to respect this rule., explains Hugo Éthier, reception supervisor at C Hôtels Le Navigateur in Rimouski.

A unique situation in Eastern Quebec?

The Association Hôtellerie Québec has not heard of these new customer requirements, but it must be said that the situation of Quebec hoteliers varies greatly from one region to another.

While tourists are very numerous this summer in Eastern Quebec, they are deserting big cities like Montreal.

With information from Catherine Poisson


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